Frequently Asked Questions

Frequently Asked Questions

How random is the scoop or crystal box? Every order is a true mystery. We carefully curate each scoop and box, but we can’t guarantee specific items. What you receive is part of the surprise.

Can I request specific items or themes? Yes. Use the preference options and notes section at checkout to tell us about colors, vibes, themes, or anything you’d love (or prefer to avoid). We’ll do our best to honor your notes within the mystery format. Limit of 2 category exclusions.

What if I don’t like what I receive? All mystery sales are final. Because each order is uniquely curated, we can’t offer refunds or exchanges. We put real care into every order and aim to make it a positive experience.

Do you film every order? We currently film most orders for our social channels. If you’d like to guarantee a video of your specific order being prepared, you can add the Custom Recording at checkout.

What is the Custom Recording? It’s an optional add-on. When you select it, we make sure to film your exact scoop or crystal box from start to finish so you can watch the process.

Is this a pet-friendly home? Yes. We have cats (Stormie, Franklin, and Binx). Stormie often “helps” with orders. Everything is packed cleanly, but please be aware this is a pet-friendly home if you have allergies.

How long does shipping take? We currently ship orders within the week. You’ll receive tracking once your package is on the way.

Are the items new and good quality? Yes. All charms and crystals are new, carefully selected, and quality-checked before packing.

Can I order this as a gift? Absolutely. Just let us know in the order notes if it’s a gift and whether you’d like us to leave out pricing information.

Still have a question? Send us a message — we’re happy to help.